At Habitat, we think we’ve got one of the best ranges of super-premium food for cats and dogs around. We pride ourselves in stocking food that's healthy and especially formulated to help your pet get the most out of every bowl. But just in case your pet isn’t totally enthused by your choice, we offer a Palatability Guarantee, so you can shop with total confidence.
If your dog or cat isn’t 100% into their new food, don’t stress. Just send it back! Our Palatability Guarantee covers selected brands, and allows you to return unused dry food for an exchange or full refund.
Just call the Habitat Customer Service team on 1300 004 227 and we’ll let you know how to send the unused portion of your pet’s food back to us. Or, if you’re near our Altona North, Burwood or Chirnside Park stores, drop in, and we can sort it out in-store for you!
We’ll accept your pet's bag of food back if...
- It’s still over 50% full
- It’s still in its original packaging
- You’ve included your original proof of purchase
- You’ll need to return the unused portion of your pet’s food to us at your own cost
The best thing about our Palatability Guarantee? There’s no time limit, so your pet has plenty of time to make up their mind. Plus, you can choose between a full refund or an exchange, so you can try a different brand or flavour.
After all, we’re totally convinced you’ll find your pet’s next favourite food right here at Habitat.Our Palatability Guarantee applies to dry food only from the following brands…
- Royal Canin
- Ivory Coat
- Black Hawk
- Taste of the Wild
- Meals for Meows (only applies to 2.5kg bags)
- Meals for Mutts (only applies to 2.5kg bags)
- Prime 100
- K9 Natural
- Vet's All Natural
- Ziwi Peak
- Feline Natural
- Balanced Life
- Hill's Science Diet
- Billy + Margot
- Healthy Everyday Pets
- Man's Best
- Stockman and Paddock
- Absolute Holistic
- Phoenix (3kg bags only)
- Big Dog